Client Service Agreement

HEALTH AND BEHAVIOR

• I understand that Sabrin Styles Pet Grooming, reserves the right to refuse any services or the use of its facility for dogs who, in its sole determination, are unhealthy, act aggressively, are unruly, or who may otherwise be a threat or danger to themselves, humans, and/or other dogs.
  •   Dematting/detangling of matted hair may cause patchiness and hair loss. Consent to remove the matted hair is on this understanding. Shaving your dog will dramatically change the pet’s appearance, and the hair will be very close to the skin. Severe matting and/or pelting will result in an additional surcharge, based upon the severity of the problem and the time required to correct it. A fecal removal surcharge and/or biter surcharge may also apply. 

• I agree to hold Sabrin Styles Pet Grooming  harmless from damage, loss or claims arising from any condition of my dog(s) whether known or unknown. These damages, loss or claims shall include but are not limited to death and injury. Pre-existing conditions shall include but are not limited to illness, previous injury, skin and coat conditions, medical conditions, advanced age and nervousness.

• My dog is in good health and has not been ill with a communicable illness in the last 14 days. My dog is free from any condition that could potentially jeopardize other clients.
  
  INJURIES, VETERINARY AND EMERGENCY CARE

• -I assume all expense and/or liability for injuries that my dog may inflict upon any human or other pet while in the care of Sabrin Styles Pet Grooming.

• -I shall not hold Sabrin Styles Pet Grooming responsible monetarily or otherwise, for injuries to my pet that arise during the course of play, training, grooming, any  Sabrin Styles Pet Grooming services, or anytime during my pet’s visit with Sabrin Styles Pet Grooming.

• -I shall hold Sabrin Styles Pet Grooming and its employees harmless from, make no claim against and indemnify Sabrin Styles Pet Grooming and its employees against any costs, damages, claims, or expenses (including vet fees, long-term care, or rehabilitation services) that may result from an injury or illness to my dog, or to another dog, if caused by my dog. I understand if presented with medical bills I‘m responsible for paying.

• -I am responsible for initial vet visit costs and additional follow-up costs associated with the particular injury.

• -If my dog becomes ill or if the state of my dog’s health otherwise requires professional attention, Sabrin Styles Pet Grooming, in sole discretion may engage the services of a veterinarian, administer medicine, and/or give requisite attention to my dog.

• -In the event of an emergency, I authorize Sabrin Styles Pet Grooming to act as an agent for any veterinary treatment for the pet as necessary. I agree to pay for all charges that may incur as a result.

• -I understand that  Sabrin Styles Pet Grooming will contact me first and then my emergency contacts if a critical medical situation arises. However, if Sabrin Styles Pet Grooming is unable to make immediate contact I give my consent to Sabrin Styles Pet Grooming, to act on my behalf in obtaining emergency or any other care at my own expense if deemed necessary by Sabrin Styles Pet Grooming or her staff.
  
  LIABILITIES

• -Sabrin Styles Pet Grooming reserves the right to refuse any service at any time.  

• -Please allow for a 120 minute window period of your requested time since many logistical challenges may occur. I pledge that I will do my best to arrive as close to the requested time frame as possible & keep you updated when on the way. I ask for You to do your part & keeping informed if you're running behind. The client has a 15 minute period from when the Arrival notification is sent to let the Groomer in. 

• -Please permit pet stylist to use the bathroom facilities if needed. 

• -New clients: I agree to send a non-refundable non-transferrable $85 deposit to hold the spot that will go towards their grooming appointment. If you cancel the appointment under 24 hours it is none refundable

• -All payment is due at the time the services are rendered.

• -Existing clients: All cancellations must be made 24 hours in advance; otherwise may be subject to cancellation fees. Repeat offenders (frequent rescheduling regardless of timing) will have to send a non-refundable non-transferrable $50 deposit to hold a spot for all future appointments. 
  
  PROMOTIONS

• -I grant Sabrin Styles Pet Grooming permission to use any pictures taken of my dog(s) for business-related activities. I understand that this use may include advertising and marketing campaigns, website images, and other uses for promoting the services of Sabrin Styles Pet Grooming.